24/7 Customer Support in Hosting
We offer 24/7 customer, billing and technical support for our hosting plans. Even if you are not our customer yet and you have some questions, we can help you right away and supply you with the necessary information, so as to give you the choice to make an informed decision when you get a new website hosting account. We're available anytime, including holidays and weekends, and we provide multiple options for communication to get in touch with us - live chat, phone, emails and support tickets. To make things easier for you, we now have a couple of phone numbers worldwide, so that you can call the one that is closer to you. The maximum response time for the e-mail messages and your tickets is one hour. The standard response time is no more than 15-20 minutes, which means that you can forget about waiting for several days to receive support for any kind of task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We know how important it is to get quick help, especially if your website is not running as it should be for some reason. All our semi-dedicated hosting plans feature 24/7 customer and tech support, so in case something happens, you're able to use plenty of ways to get in touch with us - telephone line with several local numbers internationally, live chat, e-mail messages and support tickets. The first two options are for billing, pre-sales and basic matters, which means that if you do not have an account yet, for example, you will be able to get more info regarding our services, or we can help you with less complicated tech matters. The other two options are for solely technical troubles or anything that is more time-consuming since it is quicker to follow the correspondence between you and our support crew. The guaranteed max response time for them is merely one hour, the regular one - 15-20 minutes, so you will not need to wait for an entire day so as to get assistance like you may have to do with other service providers.
24/7 Customer Support in VPS Servers
When using our VPS plans, you'll never have to wait for more than one hour so as to receive support for any kind of situation that you may have regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all the support tickets that you open via your billing Control Panel or email messages which you send to our technical support crew. In addition, we have local telephone numbers in a couple of countries globally as well as a live chat service where we are able to assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 through the different ways of communication, so no matter what your question or issue is, there'll always be someone to help you out right away. In the event that you need assistance with third-party software, which you cannot install or which gives you troubles, you will be able to reap the benefits of the Managed Services upgrade package that we supply for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time guarantee, you will take advantage of extremely fast support when you get a dedicated server through our company. Our customer and technical support teams are available 24/7/365, which means that if you open a ticket via your billing account or you send an email message regarding any problem with your server or the pre-installed software on it whatever the time of the day, you will get a response within one hour, even during holidays. Our ticketing system is the more suitable option when the issue involved needs a longer period of time to be resolved or if it has to be forwarded to our admins, because it's a lot easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to call us or talk to a live agent through our chat service. In case you include the Managed Services upgrade to the server plan, our admins will also help you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 as well.