Support and Help Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Solution Guarantee

  • Our group of specialists will try their best to reply to your help requests within about 1 hour. If, however, the problem you have encountered calls for help from the Administrators’ =Dept,= we’ll send the ticket to the person on duty and will post a note to let you know.

  • Top quality support service
  • Top–class Technical Help And Support Service

  • We give you around the clock client support by using a super–fast ticket solution built into your Control Panel. You may email us at any time about any of the software packages that come installed in advance on the virtual server, this includes the desired Operating System, the server administration panel and our custom made Website Control Panel.

  • Intuitive help center
  • An Informative Help Zone

  • A descriptive and routinely updated knowledge base is integrated into our in–house built Website Control Panel. It offers quick tips on how to execute all of the primary web site maintenance jobs. The Help section offers in–depth how–to tutorials and step–by–step video courses. You can gain access to the Help zone by pressing the Help or Video buttons in the right side of each Control Panel section.