Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Resolution Warranty

  • Each ticket that you submit to the technical assistance Dept will be responded to within approximately 60 minutes. The basic requests shall be addressed straight away. However, if the support question you have submitted needs the aid of a trained administrator, we are going to address the ticket to him and will inform you about the postponement.

  • Top quality support service
  • Top–quality Tech Assistance Service

  • Our tech assistance staff is going to be on duty for you round–the–clock to to reply to all support inquiry tickets that you submit. We offer customer help and support for all the packages that are pre–installed on your server. These include our custom created Web Control Panel, the selected Operating System plus the server admin panel (in accordance with the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • Each section of the Web Control Panel that is included for free with your VPS offers an included article base. You’ll find a collection of exhaustive how to articles and reviews and a variety of step by step video classes that display all the fundamental web site maintenance tasks. You can view them by clicking on the Help or Video keys in the top right corner of each Control Panel section.