Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • The Help Center included in your Website Control Panel features a selection of help articles and frequently asked questions. Aimed towards resolving any common problem that you may face, they are contributed by our support team of knowledgeable techs.

  • Top quality support service
  • Video Tutorials

  • We have prepared a selection of instructional video tutorials that detailedly demonstrate how to deal with a typical issue connected with your hosting plans account. You will find the educational video clips in the Help Center.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7 customer support service and come with a sixty–minute support ticket response guarantee. Our skillful technicians will be online night and day and will solve any issue that you may run into within maximum 1 hour after the helpdesk ticket submission. In most instances, a response will be provided to you in less than 20 minutes.