Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • In the Web Control Panel you can find a detailed Help section featuring various help articles and frequently asked questions. They are compiled by our support team of seasoned technicians. Just type in your question and our intelligent software will return the best possible answer.

  • Top quality support service
  • How–To Video Clips

  • For those of you who would rather discover how to take care of a frequently encountered problem by watching a training video, we’ve added a collection of video tutorials to our Web Control Panel. All the video clips are very short and easy to grasp. They offer visual demonstrations of various website management actions.

  • Intuitive help center
  • A 60–Minute Ticket Response Guarantee

  • We back up all our semi–dedicated servers with a 24–7–365 customer care service and a 60–minute support ticket response guarantee. Our proficient technicians will be online for you day and night to reply to your enquiries and to deal with any problem that you could possibly face. Simply open a tech support ticket from the Help Center section and we’ll reply to you immediately.