A Sixty–Minute Response Time Guarantee
All your assistance requests will be dealt with within maximum 1 hour after the support ticket or email is received. If your issue requires further assistance from an administrator, we will direct the support ticket or the e–mail to the person in charge, without delay and we will leave a comment to notify you that more time will be needed for reaching the optimal solution. Furthermore if you make use of our Managed Services package, all of the server management tasks included there will be carried out whenever you desire.
A Topflight Customer Support Service
Should you require help working with our Website Control Panel or with any of the applications that we have preinstalled on the dedicated hosting server on your behalf, do not hesitate to touch base with our technical support staff at any moment through the ticketing system. What’s more, should you need help managing your dedicated hosting server, you can order the Managed Services package, which includes OS updates every week, troubleshooting and software installation procedures, server monitoring and restarting services, data backup hard disk space, etc.
An Easy–to–Navigate Help Area
We have provided our Website Control Panel with a circumstantial knowledge base, which features comprehensive explanations of its features and functionalities. Furthermore, we have filmed detailed video tutorials that will further disclose to you how to carry out a particular action or troubleshoot a regularly encountered issue. The help articles and the video tutorials are easily reachable from each section of the Website Control Panel through the Help and Videos buttons situated in the top right corner.