A 1–Hour Response Time Guarantee
All your help requests will be attended to in no more than 1 hour after the trouble ticket or e–mail was received. If your case calls for additional assistance from a server admin, we will forward the trouble ticket or the email to the person on duty and will leave a note to let you know that more time will be required for arriving at a solution. Furthermore if you take advantage of the Managed Servers package, any of the server administration services included there will be performed whenever you desire.
A First–Class Tech Support Service
- We will be online for you 24–7 to respond to any inquiries that you may have pertaining to our Web Control Panel or any of the apps that we have pre–installed on your behalf on the server. In case you also require help with server management tasks, you can take advantage of our Managed Servers package, which includes data backup storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, plus software installation and troubleshooting procedures.
An Easy–to–Navigate Help Section
Our Web Control Panel has been preinstalled for every dedicated server. Among its functionalities is a very convenient integrated knowledgebase that will guide you step by step on all the actions that you can perform. The majority of instructional articles also video versions which demonstrate all the operations that you can perform in a highly illustrative manner. You can find all the instructional articles and the video tutorials in the top right corner of each Web Control Panel section.