A 99.9% Server Uptime
The primary benefit of building your own hosting platform is that you do not need to be worried about compatibility – you set up a specific set of software applications in such a way as to be compatible with a defined set of hardware elements. The final outcome is something way more stable and reliable, because there are fewer possible chances of failure. We’ve set up our cloud hosting system atop tried and trusted hardware elements together with a heavily modified version of SELinux so as to set up a really risk–free environment for your sites.
This is the reason why, with all our hosting plans packages we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also built our own internal network in all our datacenters. Everything is based on top–drawer hardware components furnished by Juniper. In addition, on each and every router, we’ve set up a firewall with a sophisticated set of rules to be able to sift all shady requests.
As a result, in each of our data center facilities – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done everything to curtail all potential risks with our cloud hosting plans and while our company offers top–class customer support, there are situations when the client simply isn’t content with what we offer. Or he needs to upgrade to a more robust web hosting solution, such as a VPS server or a dedicated server.
That is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not satisfied, we will give you your money back.
24/7 Technical Support
If you’ve ever had to wait for hours for a reply, you know how infuriating this can be, especially if your website is at stake. Because of this, we offer a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our support engineers will be here and they’ll reply to you in under 1 hour. And the best thing is that their average support ticket response time is well under 20 minutes!