Although this is not the mainfactor to help you identify a dependable website hosting company from a bad one or a reseller from a real supplier, having the option to call and speak with a live person is a sign that you aren't using the services of a one-person company and that you will be able to get in touch with somebody whenever you're looking for assistance. The telephone support for web hosting services may vary from basic to expert, which means that the issues which can be resolved with a phone call vary based on the particular company. In most cases, these matters are simpler and feature billing or 1st level tech issues since more complex issues often require a support ticket where both you and the system administrators can follow what is going on with a particular issue. Still, the option to phone call your service provider can save you a lot of time and efforts for the multitude of small things which may eventually show up at the time you manage your website hosting account.
Phone Support in Website Hosting
We believe that having the option to speak with a live consultant is very important, for that reason we have 3 support lines around the globe (UK, USA and Australia) and you will be able to reach us over the phone for fourteen hours every day. If you consider purchasing one of our website hosting, for instance, you are able to call us and learn more about our services before placing your order so as to be sure that we do cover all system requirements for your web sites. Following your purchase, you will be able to contact us about all of the sales and billing problems you may experience, or get any general or basic tech information that you need. We've aimed to find the perfect balance between phone and ticket support, so for strictly technical issues you'll have to use the ticketing system, that will make it easier to follow the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
When you want more information about the Linux semi-dedicated servers that we provide, you will be able to call any of the three support lines we have around the world - in the U.S.A., Great Britain and Australia. Thus, you have the option to check ahead of time if our solutions are appropriate for your web sites. In case you're already our client and you have a semi-dedicated account, you can get in touch with us on the phone for fourteen hours every day about any type of billing or basic queries. For entirely tech problems you'll be able to employ our ticketing system and contact our technical support as someproblems just require longer time to be taken care of, but we can assist you on the phone with various minor technical problems as well, saving you the time and efforts.