If you ever have any enquiries in regard to your hosting account or you face a problem with your websites, you will have to touch base with the respective web hosting provider’s help desk support team. It may not make any difference how fast they’ll respond when you have a general inquiry, but a problem such as a blundered software app update, for example, may lead to your website becoming broken or unreachable online. And the longer you wait for the support team to lend you a hand, the longer the website will be offline. In case you offer goods or services online, any outage will influence your website badly and you may lose current or potential visitors. A lot of web hosting providers, especially resellers, reply to support tickets and e-mails within twenty four hours, but in the e-world that’s far too long, as visitors will scarcely ever come back to a website that’s not working correctly over an extended time interval.
One-Hour Response Guarantee in Website Hosting
Our guaranteed maximum reaction time for any helpdesk ticket that you submit or any email that you send is just 1 hour, even if you contact us on weekends and official holidays. Regardless of the essence of your issue or query, we will lend a hand immediately and will give you the needed info to sort out any problem with your websites. The actual reaction time commonly does not exceed fifteen to twenty minutes, which is why you can forget about waiting around for hours to get an issue solved or what is even worse than that – waiting around all day only to receive a reply that more information is needed whilst nothing’s fixed. We’ll offer you assistance in a well-timed fashion as we know how valuable time can be in the dynamic Internet realm. The one-hour reply time guarantee is valid for any billing or technical inquiry that you might have connected to our website hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Our technical support team reps will be at your disposal all the time and they will reply to any trouble ticket that you open via your web hosting Control Panel within sixty minutes max. The response time is guaranteed regardless of whether you’ve got a general query concerning your semi-dedicated server or you bump into a certain challenge and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we will be there to lend you a helping hand, as we are available 24 hours a day, 7 days a week, 365 days a year to tackle any technical, billing or general issue. If you get in touch with us about anything that’s within our power, we’ll sort it out before we get back to you, which suggests that you will not have to wait for hours or days while the problem lasts. In case there is something that you have to do on your end, we’ll supply you with the necessary details – what workable solutions to try out, what actions to take, etc.