A live chat is among the many channels of communication supplied by some website hosting providers as part of their support services. Determined by the service provider, the chat is used for billing, pre-sales and/or tech assistance. This way of contact is faster than a support ticket and it will make it much less likely to misspell or misunderstand something compared to a call with a representative. In addition, if the problem that you experience requires some time to be investigated and dealt with, you'll be able to do something different meanwhile instead of just waiting, as you would have to do when you call. Also, you can use a live chat assistance service totally free provided that you have web access even if your hosting provider is situated in a different country and they do not have a local phone number you can call.
Live Chat Support in Website Hosting
As part of the support services that we offer for our website hosting
, we have live chat support that is online all the time, even on holidays. You are able to get in touch with us regardless if you already have an account or not, considering that we will assist you with nearly anything, ranging from providing you with general information about our solutions in case you are not our client yet and you are considering to purchase one of our plans, to assisting you with installing an email account in an e-mail client. Part of the issues are more technical and time-consuming, and you will need to employ the ticketing system which is integrated in the Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for quite a lot of things.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is available to all of our future and active clients. In case you're searching for a new hosting account, you'll be able to chat in real time to one of our representatives and get more information about our Linux semi-dedicated servers
so that you can choose the optimal plan for your sites. In case you already have an account with us, we'll be able to support you in a very timely manner with billing, general and first-level techmatters. Though in certain cases you will have to open a support ticket because there're troubles that can't be resolved through a live chat, we can assist you with numerous common tasks, for instance installing an email account in an email client or redirecting one domain to another. In this way, you will receive timely support and you'll save plenty of time.