In case you have purchased a web hosting package and you have certain questions regarding a concrete function/feature, or if you’ve bumped into a certain problem and you require help, you should be able to contact the respective customer service team. All hosting companies deploy a ticketing system regardless of whether they provide other means of contacting them along with it or not, because the best way to deal with an issue most often is to submit a ticket. This communication method makes the responses sent by both parties simple to track and permits the client service team members to escalate the problem in case, for example, a system administrator needs to get involved. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you’ll have to use no less than two separate accounts to touch base with the help desk staff and to actually manage the hosting space. Constantly switching between the accounts could sometimes be a nuisance, not to mention the fact that it requires quite a long time for the vast majority of hosting providers to respond to the ticket requests themselves.
Integrated Ticketing System in Website Hosting
Our website hosting
come bundled with an integrated support ticket system, which is an essential part of our custom-created Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia will allow you to manage everything associated with the hosting service itself in one location – invoices, files, e-mails, tickets, etc., eliminating the need to sign in and out of different admin interfaces. If you’ve got any pre-sales or technical questions or any problems, you can send a ticket with several clicks of the mouse without ever logging out of your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of educational articles, which will give you additional info and which may help you resolve any specific problem even before you actually submit a ticket. We guarantee a ticket response time of no more than sixty minutes, even in case it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we use is integrated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated servers
, which means that you won’t need an additional platform to touch base with our help desk support team – you can do it on the spot in case you encounter a complication. Opening a new ticket requires a couple of clicks of the mouse and finding an older one is just as easy. Using our smart search box, you can quickly find any ticket that you have already opened. You can open a ticket whenever you want since our tech support engineers are available to you 365 days a year and reply in less than 60 minutes, even though it rarely takes that much to obtain a reply. With the Hepsia Control Panel, you’ll have everything in a single place and you can just forget about needing to use two or more platforms to troubleshoot a simple issue.