Lots of users who begin using their 1st web hosting account, or change companies, typically have questions regarding how particular things are performed or run into complications when setting up different things, including e-mails, site settings, etc. That is the reason why, some hosting companies have prepared documentation with the most frequently asked questions and issues so as to help their customers obtain information quickly and seamlessly. Consequently, the client care staff representatives can spend more time on actual problems that certain customers may be encountering, since the solution for the minor things will be available online and customers can easily handle them without getting in touch with the tech support staff. Having thorough documentation is extremely important, especially for new clients without any experience whatsoever, because the hosting service involves an array of features and many people can become baffled about what action to take. A good knowledge base can both help you carry out the things that you want and discover how the web hosting service functions in general.
Extensive Online Documentation in Website Hosting
All website hosting that we offer come with an in-depth knowledge base where you can find all you may ever need to know about your web hosting account. Irrespective of whether you need to create a brand-new MySQL database, to forward a domain using an .htaccess configuration file or to create an e-mail account on your personal computer or mobile phone, you can just read our step-by-step help articles and all the info that you require will be there. When you visit a certain section of your Hepsia Control Panel, you will see articles that are associated with the functions that can be accessed through it. In case you wish to see the entire list of articles and get acquainted with all the functions that Hepsia is offering, or simply to read general information about the hosting service, you can browse the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We have done our very best to encompass any difficulty that you may experience, but in case you don’t find the information that you’re looking for, you can always touch base with us, as our client support staff is on duty 24-7-365.
Extensive Online Documentation in Semi-dedicated Servers
We’ve prepared an extensive knowledge base for all our present and future clients, so in case you purchase a semi-dedicated server account through us, you’ll be able to find any information that you’re looking at any time. We’ve got a large number of informational articles, which will help you better understand what’s happening in your semi-dedicated account – "What’s PHP?" and "What are file permissions?" are only 2 examples. Our comprehensive manuals will help you do anything you wish – extract the contents of an archive, import a database, forward a domain, and so on. Besides, we’ve also got troubleshooting instructions, which will permit you to discover what causes a certain problem and the possible solutions for it. In case you’re unable to send e-mails or your domain returns a 500 Internal Server Error message, for example, you can browse our knowledge base and solve the problem very quickly. The articles can be accessed through each section of the Control Panel, as well as through the all-encompassing Help section.