The customer support that you'll get from your website hosting supplier is very important, regardless if you have pre-sales questions and you are not a customer yet, or you have some technical issue with an existing account. Prompt and correct information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this could often be a proof that you're ordering from an actual web hosting provider not from a reseller. When you obtain a hosting account through a company that does not own its servers and it cannot access them directly, it is likely that you'll wait for a few days to get a reply to your question, which means that your sites may stay offline for ages. Alternatively, a supplier which provides different means of communication and has a support crew that is available at any time will assist you to right away and help you reduce or completely avoid any downtime and possible losses.
24/7 Customer Support in Website Hosting
All of our website hosting
include 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our solutions before you make an order or you're a current client and you have any question or a problem, you're able to contact us anytime, including holidays and weekends. We have numerous channels to contact us - several phone lines around the world for your convenience plus live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more technical matters or any issues which need more time to investigate and fix. Unlike a number of other website hosting suppliers, our trouble tickets have a guaranteed maximum response time of only 1 hour, therefore no matter what the problem is, it'll be resolved timely and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you select, you are able to benefit from our 24/7 support services even on public holidays. All of your web sites will be available constantly and so will we. With a number of contact options, you can pick the best way to get in touch with us and inquire about our solutions if you do not have an account yet, or ask for assistance in case you are already among our customers. You are able to phone us, have a chat with a live consultant, send an email message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature 1-hour response time warranty, although it hardly ever takes over 20 minutes to receive assistance irrespective of the nature of the issue. Using our customer and technical support services, we will be available for you whenever you need us, not a couple of days after that.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server
from us, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have several local telephone numbers in the USA, Great Britain and Australia along with a live chat service. If you are an active customer and you need assistance with a technical issue that requires longer time to investigate or resolve, you're able to open a ticket through your billing account or you will be able to send an email message and we'll take care of the trouble and send you a response within 1 hour. The answer time is warranted 24/7, which includes holidays and weekends, yet for most problems it takes no more than 30 mins to receive support. The support service covers your VPS plus all the pre-installed software it includes, so in case you'd like to have help with third-party software, you can check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time guarantee, you will get extremely fast support when you purchase a dedicated server
from our company. Our customer and tech support teams are available 24/7/365, which means that every time you open a support ticket from your billing account or you send an email about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will receive a response within one hour, even during holidays. Our ticketing system is the more suitable option if the matter in question requires longer time to be solved or when it has to be given to our administrators, because it is a lot easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you're able to call us or talk to a live representative via our chat service. In case you add the Managed Services upgrade to the server plan, our admins will also help you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 too.